Return & Refund Policy – Herbal & Spiced Chai Products
At our company, we strive to deliver premium-quality herbal and spiced chai products. Customer satisfaction is important to us, and we aim to ensure that every order meets your expectations. Please read our return and refund policy carefully.
1. Eligibility for Returns
Due to the consumable nature of herbal and spiced chai products, returns are accepted only under the following conditions:
- The product received is damaged, defective, or contaminated.
- The wrong product was delivered.
- The product packaging is tampered with or leaking upon delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging with all labels intact.
2. Return Request Timeframe
Customers must raise a return request within 48 hours of receiving the product. Requests made after this period may not be eligible for return or refund.
3. Proof Required
To process a return request, customers may be asked to provide:
- Clear photos or videos of the damaged/incorrect product.
- Order number or purchase details.
- Images of the outer packaging and product label.
This helps us verify the issue and improve our quality control.
4. Return Process
Once the return request is reviewed and approved:
- Our support team will provide instructions for the return.
- In some cases, the product may not need to be returned, and a refund or replacement may be issued directly.
- If a return is required, the item must be packed securely to avoid further damage.
Return shipping instructions will be communicated after approval.
5. Refund Policy
If the return request is approved, customers may receive:
- Full refund, or
- Replacement of the same product, depending on availability and customer preference.
Refunds will be processed using the original payment method where possible. Processing time may take 5–10 business days after approval.
6. Non-Returnable Situations
Returns or refunds will not be accepted in the following cases:
- Product has been opened or partially consumed.
- Return request made after the specified timeframe.
- Damage caused due to improper storage or handling after delivery.
- Minor variations in color, aroma, or taste that naturally occur in herbal and spice blends.
7. Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
8. Customer Support
For any return or refund requests, customers should contact our support team with their order details.
Customer Support Email:
Royalteatradershyd@gmail.com
Our support team will review the request and respond as soon as possible to assist with the issue.