Shipping Policy – Herbal & Spiced Chai Products

We are committed to delivering our herbal and spiced chai products safely and on time. Please review our shipping policy for details about order processing, delivery timelines, and shipping procedures.

1. Order Processing

All orders are processed within 1–3 business days after the order is confirmed and payment is successfully received. Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high order volume, processing may take slightly longer. In such cases, customers will be informed accordingly.

2. Shipping Locations

We currently ship our herbal and spiced chai products across India. Delivery availability may vary depending on the serviceability of the courier partners in certain locations.

3. Delivery Time

Estimated delivery timelines after dispatch are:

• Metro Cities: 3–5 business days
• Other Cities and Towns: 4–7 business days
• Remote Areas: 5–8 business days

Delivery times are approximate and may vary depending on courier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing the order. Any promotional free shipping offers will also be clearly mentioned on the website during the purchase process.

5. Order Tracking

Once the order has been shipped, customers will receive a tracking ID or shipment confirmation through email or message. This allows customers to track the status of their delivery through the courier partner’s tracking system.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed or appears lost in transit, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at the time of placing the order. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

8. Damaged Packages

If the package appears damaged or tampered with at the time of delivery, customers are advised to either refuse the delivery or take clear photos and contact customer support immediately.

9. Customer Support

For any shipping-related questions or concerns, please contact our support team.

Customer Support Email:

Royalteatradershyd@gmail.com